Returns & Refund

In this article, you can find important information regarding our return policy, including the topics listed in the catalog (hyperlinked to the appropriate section for ease of access).

Before ordering with us, please be sure to read this article carefully.

Return Policy

Order Cancellation Policy Summary

Exchanges

Return Fees and Charges

Refund Details

Damaged, Defective, or Mis-Shipped Items

Reserved Rights Regarding Returns

How To Return & Refund

Return Policy

The following items are returnable:

• Standard-size dresses (except final sale dresses)
• Shoes (except final sale shoes)
• Most accessories

If you are not satisfied with your item(s), please Contact our Customer Service to initiate the return process to get the return form within 14 days upon receiving your item(s). Therefore, we encourage you to inspect and try on all items as soon as they are delivered.

Note:

• All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached.
• Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags.
• If you received promotional gifts with your order, but need to return your order, you may keep these gifts.
• Once your return is in transit back to us, we cannot resend any of the items to you. Please make sure you do not include non-FleurKids items or items that you don’t plan to return, in your return package as we are unable to send them back to you.

The following items (and any others marked as non-returnable on their ordering page) are non-returnable:

• Custom-Made Dresses
• Final Sale Items
• Swatches
• Fabric by-the-yard
• Garment Bags
• Robes
• Lingerie
• Wedding & Party Jewelry
• Bracelets
• Personalized Favors
  
  

Order Cancellation Policy Summary

Exchanges

We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items.

All new orders are subject to current production times and prices. Prior to pricing or discounts used when the original order was placed will not be honored for a new order.

Return Fees and Charges

GOOD NEWS: We DO NOT charge any restocking fees (re-stocking fees) for returns.

For returns due to customer preference (e.g., changed mind, ordered wrong size), the following applies:

• The customer is responsible for all return shipping fees.
• You will pay the return shipping fee directly to your local post location.
• Estimated Cost: For international returns, shipping costs can vary widely, but typically range from $15 to $35 USD depending on the weight and carrier. Please check with your local post office for an accurate quote.

✅ Our Guarantee (Shipping Errors):

If the return is due to our error (e.g., defective product, wrong item shipped), FleurKids will fully reimburse the customer for the return shipping costs.

Refund Details

What Gets Refunded

For returned items, we refund the price paid for the returned item(s) plus applicable taxes. We do not refund shipping fees. 

Processing Time

Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. Once scanned and confirmed, the refund will be credited back to the original payment method within 7-10 days (the actual processing time depends on your payment method and bank). We’ll email you a notification once we confirmed your returned products and processed the refund.

Damaged, Defective, or Mis-Shipped Items

FleurKids will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you.

If your item arrives damaged or defective, please Contact Us directly for assistance with processing your return. After 14 days, we may not be able to process the return and a full refund.

Reserved Rights Regarding Returns

We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to:

• Returns without our prior knowledge.
• Irregular or excessive returns history indicates potentially fraudulent or criminal activity.
• Irregular or excessive returns history involving worn, altered, washed, damaged, or missing items.
• Bulk orders with multiple sizes/variations of items of the same type.

We are not liable for these issues:

• Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.
• Products are exposed to corrosive substances or chemicals.
• Products are damaged by misuse, mishandling, or poor maintenance.

How To Return & Refund

For Returnable Items

1. Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 7 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.

For Non-Returnable Items

If you need after-sale support, please feel free to contact our customer service team directly.